ShoreTel Customer Satisfaction Excellence Award

Ketchum Integration Receives ShoreTel Customer Satisfaction Excellence Award
"Ketchum Integration Rated "World Class" in Customer Satisfaction by Independent Source "
July 24th, 2006 Ketchum Integration today announced it has won ShoreTel's Customer Satisfaction Excellence Award. ShoreTel, Inc., the fastest growing IP PBX company worldwide and the leader in customer satisfaction, announced the Fiscal Year 2006 award recipients at its Annual Partner Summit. Ketchum Integration was honored for being one of ShoreTel's top customer-satisfaction achievers in its channel partner program.

"Ketchum Integration was quite pleased to receive this award. Hard work and dedication towards customer satisfaction has always been a priority here at Ketchum as well as Shoretel. Together we strive to make all our customers feel like they have an exceptional partner when it comes to their VOIP solution."
- John Luevano Eng. Dir. Ketchum Integration

ShoreTel's highly qualified partners consist of VARs, integrators and interconnects that help customers navigate a world of Voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, and training and support. The Customer Satisfaction Excellence Award is presented to ShoreTel's channel partners that have achieved world-class customer satisfaction scores of 90+ as measured by an independent third party. Benefits for receiving this award include recognition and qualification for co-op marketing funds.

"ShoreTel emphasizes its customer satisfaction metrics as much as its revenue and profit, and recognizes that partners such as Ketchum Integration are instrumental in achieving world-class customer satisfaction," said Joe Vitalone, vice president of sales and channel development for ShoreTel. "The stellar service and support of Ketchum Integration has helped ShoreTel to remain #1 in the industry for customer satisfaction."

About ShoreTel, Inc.
ShoreTel is the fastest growing IP PBX company worldwide and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit http://www.shoretel.com/ or call 1-877-80SHORE.

About Ketchum Integration
Ketchum Integration has been a leader in the VOIP solutions field since 1999 with hundreds of installations before much of the industry ever looked at VOIP implementation in their networks. Our core competency is "Voice," which enables us to provide our customers with sound strategic recommendations that provide Return on Investment (ROI), increased productivity, and simplified administration.