Maintenance

The Ketchum Integration maintenance package is a great value. Our competent and reliable technical team is dedicated to keeping your phone system running smoothly. That reliability provides great comfort. After all, your phone system is the primary link between you and your customers, and its importance to your business can't be underestimated.

Ketchum Integration provides a 2-hour response time for all emergency issues and a 4-hour response time for all non-emergency issues. Our coverage extends 24 hours a day, 7 days a week, for system-wide failures or outages.

Our commitment reaches far beyond delivering new technology. We're committed to freeing our customers from traditional products and the traditional support that comes with them. 

Terms of Coverage

The parts and labor to repair or replace phone equipment hardware and software is provided for a period of one year. This warranty does not cover products or services not provided by Ketchum Integration, including phone lines and associated telecommunications equipment. A software maintenance subscription is also included, which provides for all revisions of the software, excluding installation.

The Maintenance plans

Platinum:

The premier coverage. This plan gives you 7x24 support with 2 hour onsite response time if necessary. All additions, moves and changes are a phone call away with onsite presence with prior scheduling. All Hardware, Software and Patches along with onsite assistance as an option with this plan.

Gold:

Most customers coverage of choice, the Gold plan gives you 7x24 support with 2 hour onsite response time if necessary. All Hardware, Software and Patches along with onsite assistance as an option with this plan.

Silver:

The software only choice. All software upgrades and patches as they come out. Web assistance and/or onsite presence provided for a nominal charge.

*Please contact us to learn more about our fantastic maintenance plans.

Response Time

2-hour response for emergency issues
4-hour response for non-emergency issues

Assigned Account Management Team

Account Manager
Project Manager
Trainer
Post-Installation Support Engineer

Spare Parts Availability

A complete inventory is maintained for all systems we sell.