What is Voice over Internet Protocol (VoIP)?
It is a telephony application that businesses are implementing to decrease costs and increase productivity by providing their employees with a highly functional, user-friendly interface. A VoIP solution is the convergence of voice and data on the same network. VoIP uses your existing data network to transport voice communication.
Why do I want to select this technology?
VoIP is the appropriate solution for your business because it gives you the power and reliability of traditional legacy products, with added functionality, at a lower cost, while leveraging your existing resources. In short, it does what technology is supposed to do: give you more for less. While we can talk about the benefits, nothing is more convincing than a demonstration. Call our sales staff today to set up a demonstration appointment.
What type of customer support do you provide?
We provide 24/7 support, with a 2-hour on-site response time for any emergency. See our "Services" section for a more detailed look at the services Ketchum Integration provides.
Do you supply training?
Ketchum Integration provides training to all users. We also provide special advanced training for your company's receptionist and telephone/network administrator. See our "Services" section for a more detailed look at the services Ketchum Integration provides.
How long will it take you to install this type of solution?
While we have had many two-day success stories, we like to give ourselves as much time as possible to plan, so we can successfully meet our client's needs. Our turn-around time is usually contingent on other factors: supply, schedule, requisitioning trunk lines, etc. When outside factors are mitigated, we are happy to meet most any needs.
Do you have references?
Ketchum Integration has an extensive client base. We are happy to provide references based on your company's needs, size, and location.
How long have you been in business?
Ketchum Integration has been delivering excellence in voice/data solutions since 1999. How long has the manufacturer been in business? Our manufacturer with the longest history, dating back to 1979, is 3Com. All of our manufacturers however, have been in business since 1996. While this is a new market, Ketchum Integration has taken the steps to only select products and manufacturers that have demonstrated reliability along with their functionality. Each product we use has been tested thoroughly, and so we can confidently offer our 24/7 support as well as a 30-day money-back guarantee for all of our products.
How many installations has your company done?
Ketchum Integration has over 100 installations of various products. Feel free to contact our sales or marketing team to get the latest information.
How many employees are at Ketchum Integration? What is their background?
While Ketchum Integration was just recently founded, we are growing as fast as the market demands. While the majority of our employees have a background in data networking, our employees do come from diverse backgrounds: from data networking, to computers, electronics, education, construction, and telecommunications - we are a diverse company that leverages individual skills and backgrounds to best support the needs of our customers.
To what areas of the country do you sell, and how do you support those installations?
Our offices are currently located in strategic areas to support the Western U.S., but technology allows us to remotely support any client. For remote clients, special maintenance contracts are created.
What is the largest installation you can handle?
This would depend on the system. Some of our clients have hundreds of users, and are still growing. Contact one of our sales representatives for the latest status on our successful clients.
What size businesses do you sell to?
We sell solutions to large enterprises, small offices, call centers, and everything in between.
How many offices do you have? Where are they located?
Our headquarters are in San Jose, California. We also have offices in Seattle, Washington and Los Angeles.
